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Saturday
Aug182012

Windows 8 RTM and Wacom Tablets - Even More Flawed Than Before  

PLEASE READ: The Windows and Wacom Tablet Nightmare is Over

 

  • [UPDATE on 2013/06/23] The latest Wacom drivers seem to fix the problem! Investigating now. Will post on it soon.
  • [UPDATE on 2013/05/26] Clarified and simplified the section on using older drivers
  • [UPDATE on 2013/01/24] Added link to petition and Microsoft communities site
  • [UPDATE on 2012/12/20] Added a note about the use of older drivers.
  • [UPDATE on 2012/12/27] Added link to a video that shows how affects the “click-drag” operation when using a pen.
  • [UPDATE on 2012/12/20] There may be way to at least disable dynamic feedback. Consult this post: http://viziblr.com/news/2012/12/21/a-possible-workaround-for-pen-dynamic-feedback-effects-and-w.html
  • [UPDATE on 2012/12/16] Added section on those with Touch displays.
  • [UPDATE on 2012/10/27] Added a correction based on reader comments.
  • [UPDATE on 2012/08/24] I have updated this post a bit –  my initial take was too forgiving.

Some minor things got better. Some major things are worse. The things that we fundamentally hated have now become impossible to fix.

A Quick Summary

  • Windows XP: things worked great
  • Windows Vista: The default behavior was undesirable but could be corrected by an average user.
  • Windows 7: The default continues to be undesirable, and correcting part of the behavior *Dynamic Feedback” was difficult.
  • Windows 8 (RTM): The default state is reasonable. If you enjoyed the original XP behavior you will be OK with the default behavior in Windows 8 –  with the exception of some odd bugs.

 

GOOD NEWS: The TABLET PC INPUT PANEL no longer appears by default

Windows Vista and Windows 7 would respond to the presence of the Wacom tablet with the Tablet Input Panel.

Snap000071

In Windows 8 RTM, this no longer appears by default.

 

GOOD NEWS: Flicks no longer interferes

In Windows 7 we would see the Flicks icon in the notification area and the Flicks would be enabled by default. We had to disable both the icon and the flicks behavior in the control Panel.

Snap000072

In Windows 8 RTM , the flicks icon lo longer appears in the notification area.

Snap00008

Note that the Control Panel indicates that flick recognition is enabled, however it doesn't actually recognize any flicks. To be safe, I recommend you disable the flicks via Control Panel > Pen and Touch > Flicks. Uncheck Use flicks to perform common actions quickly and easily.

Snap00009

 

BAD NEWS: PRESS-AND-HOLD STILL OCCURS AND CANNOT BE DISABLED

Remember that press-and-hold ring that would appear in Vista and Windows 7?

 

Snap000074

In Windows 7, Press-and-hold is enabled by default but could be disabled completely for all applications

In Windows 8, Press-and-hold is enabled by default  and CANNOT BE DISABLED.

Now, you can try to disable it of course: Go to Control Panel > Pen and Touch > Pen Options > Press and Hold. Click Settings. then uncheck Enable press and hold for right-clicking.

Snap00011

However un-checking the value seems to have no effect at all or at least an inconsistent effect. I want to be clear that I regard this as an incorrect, and illogical behavior and thus a clear bug in Windows 8 RTM. 

To be fair, some pen-based apps (ArtRage for example) are able to disable the feature inside themselves.

BAD NEWS: Dynamic Feedback Cannot Be Disabled

Snap000078

The Dynamic Pen Feedback in Windows 8 RTM behaves somewhat similarly to Press-and-Hold

Previously in Windows 7 we could correct this using some special registry keys and disable it entirely for all applications. Again, the fact that it can't be disabled completely is something I regard as a bug in Windows 8.

And again some pen-based apps do manage to disable it internally.

 

BAD NEWS: UI Components Sometimes Fail to Work with the Pen completely

There seem to be some occasional odd issues when using doing things like selecting items in comboboxes or dropdown-lists. Sometimes clicks and drags simply “disappear”. I often have to use the mouse or the keyboard to complete the action. Again, this is a very basic bug that I hope gets addressed soon.

Here's a video that demonstrates the problems with dragging objects.

BAD NEWS: The On-Screen Keyboard appears randomly

There is some strange combination of Windows 8, Wacom, and certain applications (Chrome seems be the one I see this in a lot), where suddenly the Windows 8 on-screen keyboard appears for no apparent reason. I have no idea what is causing this or why Chrome seems prone to it.

 

NOTICE: The “Tablet PC Input Service” has been renamed to "Touch Keyboard and Handwriting Panel Service"

Back in Windows Vista and Windows 7, some people would disable the “Tablet PC Input Service” to restore santity to their use of their tablet. I never recommended this procedure, but some people found it effective.

Disabling this service in Windows Vista and Windows 7 was done by starting “services.msc” (The Services admin tool) and then finding “Tablet PC Input Service” and then setting its Startup Type to disabled.

In Windows 8, the service has been renamed. Thus “Tablet PC Input Service” is not longer listed in the Services admin tool. See the screenshot below:

Snap00026

(NOTE: TabletServiceWacom is a different service and needs to be enabled to use your pen)

Fortunately it is there, but renamed to Touch Keyboard and Handwriting Panel Service.

Snap00157

In my experience, disabling this service on Windows 8 does not affect the dynamic feedback ripples or the press-and-hold behavior.

 

BAD NEWS: Tablet PC Components can not be uninstalled

Another technique people used to solve their problems was to uninstall the “Tablet PC Components” feature. In Windows 7 they would go to Control Panel > Programs and Features > Turn Windows features on or off and then uncheck the item called Tablet PC Input Components.

In Windows 8, this is no longer possible because there is no item called Tablet PC Input Components listed there. See the screenshot below.

Snap00027 

 

 

MY DECISION: I am still moving to Windows 8

I am switching to Windows 8 despite some of the issues I have described. The default behaviors seem OK for my uses of pen-based apps. The remaining bugs and strange behaviors I hope will be addressed with a future update.

 

HAVE A TOUCH DISPLAY: There may be hope

Here's an interesting comparison. Below are screenshots of the Pen and Touch control panel. Both are from Windows 8 RTM. On the left is my desktop on the right is my Acer Aspire S7: a laptop with a built in touch-sensitive display.

Pen and Touch Control panel on Windows 8 with non-touch-sensitive display

Notice that at the bottom there is a group of options called Pen Buttons.

Snap00185

  

Pen and Touch Control panel on Windows 8 with touch-sensitive display (Acer Aspire S7)

Look at this: Pen Buttons no longer appears. Instead we see Touch Feedback.

The good news is that Windows will now correctly disable Press-and-hold and the option called Show visual feedback when touching the screen will disable the dynamic feedback ripple effect.

  • Snap00002

 

Checking the Show visual feedback when touching the screen may have some negative consequences when you are actually using touch the screen instead of using your pen –  I didn't use it long enough to see anything though.

Now that we know that Windows can somehow completely disable the hated pen effects, I believe this gives us a reason to believe a solution when using a tablet without a touch-sensitive display is technically possible.

NOTE: See the vertical space between Touch Feedback and Show visual feedback when touching the screen? This hints at the existence of another setting that might exist but is not being shown for some reason.

Can Older Drivers Solve the Problem?

Some people has have reported success in disabling these effects with older Wacom drivers (version “ 6.1.6-7” to be specific). Personally I have not found that using older drivers works with my Intuos 5 and Windows 8 –  in fact the drivers so not seem to work at all.

 

Q & A

You say you took these screenshots with Windows 8. Why are the corners of the windows rounded?

This is a consequence of my screenshot tool: HyperSnap. It tries to accurately capture the rounded corners of Windows 7, not realizing that it should not continue trimming the corners in Windows 8.

How can encourage Wacom and Microsoft to fix this problem.

 

 

 

 

 

 

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Reader Comments (64)

So after 8 months Wacom finally released a driver that seems to be working fine with Windows 8 and no issues! There is one thing you have to do when you install the driver! Open the tablet properties and uncheck "Use Windows Inking". After doing this you should have no drag delays, ripples and other issues associated with Windows 8. It's about freaking time!

June 21, 2013 | Unregistered CommenterMark Warren

@Mark Warren - Oh my!!! This actually seems to work! I've got a clean Windows 8 machine installed so now I will test it out on all the issues I encountered.

June 23, 2013 | Registered Commentersaveenr

Wacom may have fixed the Windows 8 driver, but contrary to what they tell you the driver doesn't see the lens cursor that I bought to use with my new Intuos pro Large at Christmas. Have admitted there is a fault with the driver, been 3 month since then and still nothing.

March 3, 2014 | Unregistered CommenterSteve Johnson

This is the only one that worked for me!
http://framedbythomas.com/get-wacom-pressure-sensitivity-working-windows-8-1-photoshop-cc-2014/

( Tho I did create duplicates in different formats (simple text/rich text) for the PSUserConfig.txt file, both with the ".txt" ending and without it. With the mention that "App data" folder is a hidden folder so you need to go to "View" in your windows explorer and check "hidden items" if you want to browse into it subfolder to subfolder without using search)

Original post from Framed by Thomas Photography:
"If you like me, use a Wacom tablet on a Windows 8.1 in Photoshop CC 2014, you probably had problems with getting pressure sensitivity working. I know I had for some time.

The reason is that Adobe has changed Photoshop to use Microsofts own system API’s. These API’s make use of ‘Windows Ink’. When you enable ‘Windows Ink’ in your Wacom settings you will have pressure sensitivity in Photoshop CC 2014 – but for some reason the function keys on the pen gets very unresponsive when you have ‘Windows Ink’ enabled.

So here is a way to get the old WinTab from the previous versions of Photoshop back.

Create a txt-file on your desktop and name it ‘PSUserConfig.txt’. This file must contain these lines:

#Use WinTab
UseSystemStylus 0


Save it and then copy the file to your Photoshop settings folder – typically ‘C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\’
Restart your computer

Now you should have pressure sensitivity in Photoshop CC 2014 with ‘Windows Ink’ disabled.

Hope that this little tip helped you out."

June 15, 2015 | Unregistered CommenterComesAndGoes

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